Nature’s Wash
A Family of earth friendly products, natural soaps and washes for people, horses and dogs

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Terms and conditions

PURCHASES

All prices shown are in New Zealand Dollars. This does not include any shipping costs. Shipping is only calculated for domestic New Zealand orders. Please email us at ellie@natureswash.co.nz for details about international orders.

SHIPPING

Most orders will be shipped within 24 hours of ordering. New Zealand deliveries will take approximately 2-7 business days to arrive.

PRIVACY

For practical business purposes, we share your contact details with our shipping provider and your transaction record with our accounting partner.
We will not sell or share your personally identifiable information with anyone else unless legally required to do so.

RETURNS

If your item is not what you had hoped for, or if you have simply changed your mind, we will gladly offer an exchange; online store credit or a refund.
Please get in touch within 30 days of receiving your order and tell us whether you’d like to return or exchange your purchase.


Email us at ellie@natureswash.co.nz and we will arrange this for you.


To make this process even easier, we will include a return shipping label with your original order (for reasons beyond our control, return shipping labels are not available for rural addresses).

  1. RETURNS
    1. Initial and return shipping charges are not refunded unless the original item was incorrect or faulty. Please contact us as soon as you discover the fault or inaccuracy and we will fix the issue right away.
    2. We need to get your items back in unused and original condition. We can’t give a full refund if the items were damaged while in your care, so please repackage your item carefully
    3. Refunds processed to an international credit card will be done so using the exchange rate on the day the refund is processed.
    4. We will be in contact when we have received your order back.
  2. WHOLESALE ENQUIRIES
    1. We welcome wholesale purchase enquiries. Please email us at ellie@natureswash.co.nz
  3. LAW
    1. By using this website, we consider that you consent to all the above terms and conditions.
      All our agreements and procedures are carried out in accordance with the laws of New Zealand. We stand behind all our products and want you to feel great about every purchase from Natures Wash.

Free shipping

On all orders above $150

Simple • Safe • Kind • Natural • Healthy

No Parabens, Sulphates or Synthetics. Created by Nature

100% Secure Checkout

PayPal / MasterCard / Visa

30 Day Simple Returns on unopened and undamaged products

Call or Email us within 30 days of purchase and we'll take care you.

Qaulity

Proudly Hand Crafted in New Zealand!

Request bulk order pricing

Use this form or call us at 1-800-NAT-FOLK To let us know your order details.

please note: A minimum order of 10 units per product is required to qualify for bulk pricing